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BLOG RSS Insurance & Backup: Two must-have things!
I only make backups every so often, namely whenever I make any changes to the settings or adding new software, e.g. before and then, after I install the program. I don’t regularly need to back up my contacts, calendar and email because, I have all of that synced to my work’s Microsoft Exchange Server. Luckily, I had just made a full backup a couple of days ago, before it all went south…
We bought a baby pool from Target a couple of weeks ago, and I finally got it blown up and filled with water on Saturday morning. In the afternoon, we thought it would be nice to let (our 1yr old daughter) Isabel play in the water and for us to rest and take a soak. My wife Kate and Isabel where already in the pool.
I put my Touch Pro into the pocket of my swimming trunks (I was planning on putting it on the side with the towels in the stroller - ahh, the best laid plans of mice and men!). I was playing outside the pool before splashing Kate with Isabel’s help, so I didn’t remember I had my phone in the pocket. Then I got into the pool…
20 minutes later - O Shi……..!!! I found the phone in my pocket when I began to towel off! Of course it didn’t work (it sort of did, if I use the second battery, but not 100%). My mind (and heart) began racing.
I quickly called up Sprint - it was about 4:30pm on a Saturday afternoon at this point. I was up front with them and told them the Touch Pro was in the water for about 15 minutes before I found out. They where very nice about it and told me to call Asurion (the company which handles Sprint’s insurance). After less than 10 minutes on the phone with a wonderful bloke, he told me that a $50 deductible would be added to my next bill, and that my brand new Touch Pro would arrive via UPS by Tuesday (it would have been next day, but it was late on a Saturday, so it would take a little longer).
Sure enough, my replacement Touch Pro showed up on Tuesday as stated. After opening the brand new phone in the full box (not just in a padded envelope), it only took an hour to activate the phone, change it over to my phone number, and install the full backup. It was so easy. It was as if I had my old Touch Pro still in my hands (without the water dripping from the keyboard!).
The only piece of unfinished business is that I have to order a new WriteSHIELD screen protector from Pocket PC Techs. They simply have the best screen projectors known to Mankind.
Sprint and Asurion were soooooo wonderful and easy to use and talk to. I’m very pleased with how the whole thing ended up. It could have been so much worse!
You never know when disaster will strike, so make sure you have your data backed up, and for heaven’s sake, make sure you have device insurance!
Tags: Backup, broken device, insurance, water damage